Refund policy

We want you to love your ASH Collections jewellery. If something is not right with your order, here is how we can help.

Returns & exchanges window: 2 days

Please contact us within 2 days of delivery for any exchange or return request.

Exchanges

If the jewellery you receive is defective, damaged or not as described on our website, you can request an exchange. Exchanges depend on stock availability, and we will send your replacement as quickly as possible.

Returns

We accept returns only if the item arrives damaged, defective or incorrect. Once the returned item is received and checked, we will send a replacement or give a full refund.

Conditions

  • The item must be unused and unworn.
  • It must be returned in its original packaging, with your order number or proof of purchase.
  • Items showing signs of use, or damage caused after delivery, cannot be exchanged or returned.
  • Please pack the item securely so it is not damaged on the way back.

How to request an exchange or return

  1. Message us on WhatsApp at +92 347 7858316 within 2 days of delivery.
  2. Share your order number and clear photos of the item and packaging.
  3. We will confirm and guide you through sending the item back.

Refunds

Approved refunds are processed within 5–7 working days of receiving the returned item.

Contact us

WhatsApp / Phone: +92 347 7858316
Email: ashcollections01@gmail.com