Refund policy

Return & Refund Policy – Ash Collection

1. Overview
At Ash Collection, we strive to ensure that you are completely satisfied with your jewelry purchase. If you are not happy with your order, please review our return and refund policy below.

2. Eligibility for Returns

• Returns are accepted within 7 days of delivery.

• Products must be in their original condition, unused, and in the original packaging.

• Personalized or custom-made items (if applicable) are not eligible for return.

3. Return Process

• Contact us at [your email/contact] to request a return.

• Provide your order number and reason for the return.

• We will guide you with the return shipping process.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Shipping charges are non-refundable unless the return is due to our error or defective items.

5. Damaged or Defective Items

• If your item arrives damaged or defective, contact us immediately with photos for a replacement or full refund.

6. Exchanges

• Currently, we do not offer direct exchanges. You may return your item for a refund and place a new order.

7. Contact Us
For any return or refund inquiries, please reach out to:
Email: ashcollections01@gmail.com