Shipping Policy

At ASH Collections, we want you to shop with confidence and satisfaction. If the jewellery you receive is defective, damaged, or not as described on our website, you may request an exchange. Exchanges are subject to product availability, and we will do our best to provide your replacement as quickly as possible.

All exchange requests must be made within 2 days of receiving your order. The product must be unused, unworn, and returned in its original packaging. Items showing signs of use or damage caused by the customer are not eligible for exchange.

Return Policy

We only accept returns if the product arrives damaged, defective, or incorrect. In such cases, you can request a return within 2 days of delivery. Once the returned item is inspected and verified, we will issue a replacement or a full refund to your original payment method.

To complete a return, the item must be sent back in its original packaging, along with the order receipt or proof of purchase. Please ensure the package is securely sealed to avoid damage during transit.

Important Information

This policy applies only to purchases made on ASH Collections’ official website.